Overview
Endear4Life Caskets respects your privacy. This policy explains what information we collect through our website, why we use it, and the choices available to you. It applies when you browse our store, create an account, contact us, or place an order.
Information we collect
We collect information that you provide directly, information created while fulfilling an order, and limited technical information generated when you use the website.
- Contact and account information, such as your name, email address, telephone number, and profile image.
- Order and delivery information, including the recipient, funeral home or approved destination, delivery address, order contents, and support notes.
- Messages you send through our contact and support forms.
- Basic technical information needed to operate, secure, and troubleshoot the website, such as device, browser, session, and request information.
How we use information
We use personal information only for legitimate business purposes connected with operating the store and serving customers.
- Create and secure your account.
- Process orders, payments, delivery coordination, returns, refunds, and customer support.
- Send transactional messages about your account, order, or support request.
- Prevent fraud, protect the website, comply with legal obligations, and improve site reliability.
Google sign-in data
If you choose to sign in with Google, our authentication provider receives the basic profile information authorized by you, such as your name, email address, and profile image. We use this information only to authenticate you, create or update your account, and provide account features.
We do not use Google sign-in to access your Gmail, contacts, Google Drive files, calendar, or other unrelated Google services, and we do not sell Google user data.
Payments and service providers
Payments are processed by Stripe. We do not store complete payment-card numbers or card security codes on our servers.
We use trusted providers for services such as authentication, payment processing, hosting, database storage, email delivery, and product-image delivery. They may process information only as needed to provide those services, protect their systems, or comply with law.
Retention and security
We retain information for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary depending on the type of information and why it was collected.
We use reasonable administrative, technical, and organizational safeguards. No online system is completely secure, so we cannot guarantee absolute security.
Your choices
You may ask to review, correct, or delete certain personal information by contacting us at supportwecare4u@gmail.com. Some information may need to be retained for completed transactions, fraud prevention, or legal compliance.
Children, changes, and contact
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
We may update this policy when our practices or legal obligations change. The date at the top identifies the latest revision.
Questions about privacy can be sent to supportwecare4u@gmail.com. You can also visit our contact page.