Shipping Policy

We coordinate casket delivery within the United States to funeral homes and other approved destinations. The receiving location must be able and willing to accept a freight delivery. Please confirm arrangements with the funeral home or destination before placing your order.

Unless a product listing states otherwise or a different schedule is agreed in writing, caskets ship within 1–2 business days after the order is confirmed and are normally delivered within 2–7 days.

Delivery dates are estimates rather than guarantees. Timing can be affected by product availability, payment review, customization, destination access, carrier schedules, weather, holidays, emergencies, and other circumstances outside our reasonable control.

Standard shipping is free within the United States. The checkout order summary displays the shipping charge as FREE, so the order total does not include a standard shipping fee.

Charges caused by an incorrect or inaccessible destination, unsuccessful delivery attempt, address redirection, refused delivery, return shipment, or requested special handling are not standard shipping and may be the customer's responsibility.

Review the recipient and delivery address carefully before submitting an order. To request a correction or redirection, call (206) 887-3951 as soon as possible. We will assist when the carrier and shipment status allow it, but an address change cannot be guaranteed after dispatch.

Once an order has left the shipping facility, we cannot hold or delay it for a later date. Please tell the receiving funeral home or approved destination to expect the shipment.

Someone authorized by the receiving location must be available to inspect and accept delivery. Orders that cannot be delivered to the address provided may be treated as cancellations and may incur return-shipping and restocking charges.

Refusing delivery for a reason other than visible shipping damage is treated as a cancellation under our return policy.

Inspect the casket before accepting delivery. If there is visible shipping damage, refuse delivery because of the damage, document it when possible, and contact us immediately.

Keep all original packaging. After we receive reasonable proof of shipping damage, we will coordinate an immediate replacement or issue a full refund in accordance with our policy. Damage reported only after delivery has been accepted can be more difficult to verify with the carrier.

Return-shipping responsibilities, the 30% restocking fee, refunds, cancellations, and custom-order restrictions are explained in our Returns and Refunds Policy.

For delivery questions or address corrections, call (206) 887-3951, email supportwecare4u@gmail.com, or visit our contact page. Additional delivery guidance is available on our Shipping & Delivery page.